Flow-type template in wolkvox Agent and wolkvox Manager campaigns

wolkvox now provides end-to-end support for WhatsApp templates with a Flow-type button (interactive form): agents can send them from wolkvox Agent, and campaigns can use the same infrastructure.

The customer completes the form without leaving WhatsApp by tapping the "Complete process" button. Responses are received instantly and recorded in the conversation history.

Benefits

• Faster service: The customer completes the form within WhatsApp, and the agent can immediately view the responses without leaving the chat or asking for the information again.
• Clear and organized information: Responses arrive labeled and organized according to the form fields, ready to be reviewed and followed up.
• Cross-platform integration: It works the same way from the agent interface, reply chats, and campaigns, using the existing infrastructure.

Call permission template

We have expanded the capabilities of our template builder. You can now send an interactive message to request the customer's authorization before calling them, helping increase response rates for your sales team.

Benefits

• Protected channels and high-value contacts: We help protect the reputation of your official line by preventing saturation and ensuring that every contact is timely, expected, and well received.
• Calls with genuine intent: The customer decides how and when to interact. Say goodbye to cold calls: when you make the call, you know there is genuine willingness to listen.
• Immediate sales synchronization: Your team receives confirmation in real time within the conversation, allowing them to act at the moment of greatest prospect interest.

Meta lead form integration with wolkvox

The integration between Facebook Instant Forms and wolkvox has been updated: leads generated from ads now automatically enter as "lead"-type interactions, with database persistence and automatic delivery to the CRM using flexible field mapping. This makes it possible to handle the lead as an interaction for an agent, run automations, or combine both destinations.

Benefits

The sales team can immediately view leads from Meta campaigns in the same workspace where they handle interactions, without manual processes or re-entering data. Leads can be categorized and managed from the same place, helping reduce the time between form submission and the sales team's first contact, without requiring the CRM.

Agentic Studio is now also available for chat flows in wolkvox Studio

The Agentic Studio component in wolkvox Studio has expanded its scope. Previously, it was available only for Voice Flow Routing Points, and it can now also be used in Chat Flow Routing Points.

With this update, it is possible to design conversational chat flows using natural-language instructions, either written or dictated by voice. Agentic Studio interprets the requirements defined by the administrator and internally builds the necessary logic using the capabilities available in the Routing Point.

During configuration, the user can interact with Agentic Studio to define or adjust the expected behavior and then review the generated flow diagram in the Code tab, along with a description of how it works.

In this way, the same approach that already helped streamline the creation of voice experiences is now extended to digital conversations.

Benefits

• Chat flow design using natural language: Makes it possible to describe what the conversation should do without having to manually build all the logic from scratch.
• Faster configuration: Agentic Studio can internally integrate functionality from other components available for the Routing Point.
• Iterative development: The administrator can continue submitting instructions to adjust the flow until the expected behavior is achieved.
• Easier review: Makes it possible to visualize the generated structure through a diagram and review a detailed description of how it works.
• Text or voice input: Instructions can be written or submitted as audio for transcription.
• Testing before publishing: Flows created for Chat Flow can be validated using the Test ChatBot functionality before being used in production.
• One approach for voice and chat: Agentic Studio can now be used to design experiences in both Voice Flow and Chat Flow.