Update to the "Service Information" API

The "7. Service Information" API from the "Information" API group in Wolkvox Manager has been updated to provide more comprehensive reporting on active services and licenses. This enhancement expands the available information, allowing users to gain a detailed view of the services integrated into their operation within Wolkvox Manager. 

With the update, the API now includes additional details about integrated services, such as:

• Storage: wolkvox_storage, blob_storage, aws_s3
• Advanced Features: intelligentdial, bi, cobrowsing, turbo_dial, mr_wizard
• Authentication and Security: sso, customer_prot
• Messaging and Social Media Integrations: Mailgun, Email, WhatsApp, Facebook Page, Facebook Messenger, Instagram Page, Instagram Chat, Two-Way SMS, Web Chat, Telegram
• Other Tools: CRM

Benefits

• Enhanced Visibility: Provides a more complete and detailed view of the active services and licenses in the operation, facilitating management and monitoring.
• Informed Decision-Making: Helps administrators make more informed decisions about the utilization and optimization of available services.
• Operational Efficiency: Allows you to quickly identify which services are active and which are not, optimizing resource use and improving operational efficiency.
• Integration and Compatibility: Facilitates integration with various tools and platforms, improving system compatibility and flexibility.

To read the official API documentation click [here] .

You can also consult the documentation in the Postman public collection by clicking [here] .

Update to the “Conversations” API

The "2. Conversations" API in the "Reports" API group of "Interactions and Chats" in Wolkvox Manager has been updated to improve the management and visualization of chat conversations handled by agents. This API provides specific details about messages shared during support, including the date of the conversation and the ID of the customer and advisor.

Previously, attachments in the "message" field of the response were included in Base64 format. With this update, attachments are now displayed in URL format, making it easier to access and view files directly from the interface.

Benefits

• Simplified File Access: Including URLs for attachments makes them easier to access and view directly from the interface, improving the user experience.
• Improved Conversation Management: Provides a detailed view of interactions, allowing agents and supervisors to monitor and analyze conversations more effectively.
• Operational Efficiency: Optimize workflow by providing clear and accessible information about each interaction, helping to identify areas for improvement and ensuring better customer service.

To read the official API documentation click [here] .

You can also consult the documentation in the Postman public collection by clicking [here] .

Update to the “Delete Campaign” API

The "13. Delete Campaign" API within the "Campaigns" API group in Wolkvox has been updated to allow for more efficient and programmatic deletion of specific campaigns. This improvement allows users to delete multiple campaigns, both predictive and preview, in a single request.

Previously, deleting a campaign was done via a URL without the need to send a request body. For example:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/campaign.php?api=delete_campaign&type_campaign={{type_campaign}}&campaign_id={{campaign_id}}

With the update, it is now possible to send a raw body with the following structure to delete multiple campaigns simultaneously:

{
"campaign_ids": [
"23910",
"23911"
]
}

The URL for this request would be:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/campaign.php?api=delete_campaign&type_campaign={{type_campaign}}

 

Benefits

Operational Efficiency: Allows you to delete multiple campaigns in a single request, saving time and effort in campaign management.
Flexibility: Offers the ability to eliminate both predictive and preview campaigns, adapting to different operational needs.
Automation: Facilitates process automation by enabling programmatic campaign deletion, improving campaign management efficiency.
Improved Management: Provides a more organized and structured way to manage and delete campaigns, reducing the risk of errors and ensuring that obsolete campaigns are deleted in a timely manner.

To read the official API documentation click [here] .

You can also consult the documentation in the Postman public collection by clicking [here] .