Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
US English (US)
CO Spanish (Colombia)
  • Home

wolkvox Manager 20250130

Written by Jhon Bairon Figueroa

Updated at April 9th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • WVX Core Interaction Platform
  • wvx Digital Interaction
  • Release
    wolkvox Manager release wolkvox Agent release wolkvox CRM release
  • wvx Voice Interaction
  • wvx Conversational AI
  • wvx Control Interactions
  • wvx CRM
  • wvx Agent
  • wvx Studio
+ More

Table of Contents

New option to manage automatic backup of recordings and chats to wolkvox Storage

New option to manage automatic backup of recordings and chats to wolkvox Storage

Two new options have been added to the wolkvox Storage configuration within wolkvox Manager:

Automatic copy of recordings (Check button).
Automatic copy of chats (Check button).

These options allow you to enable or disable automatic copying of call and chat recordings to each customer's wolkvox Storage account.

Operation:

  • If the customer already has wolkvox Storage active, the check buttons will be enabled by default, maintaining automatic backup of recordings and chats.
  • If the customer does not have wolkvox Storage active, the check buttons will be disabled, and they can be enabled when activating the service.

This update provides greater flexibility and control over storing recordings and chats in wolkvox Storage, allowing for each operation:

  • Better management of your storage space.
  • Greater cost and resource optimization.

 

 

platform scheduler

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Which report allows me to see detailed analysis of conversations with speech analytics?
  • Which report can I use to analyze agent activity at 30-minute intervals?
  • ¿Cómo asignar skills a un agente en wolkvox Manager?

2025 Wolkvox

Information security policy | Privacy Policy

Expand