Sending and Receiving Multimedia Content on the Instagram Channel from wolkvox Agent

Starting with this update, advisors using wolkvox Agent can send and receive multimedia files through the Instagram channel, enabling more visual, dynamic, and effective conversations with customers.

This enhancement expands communication capabilities within the channel by incorporating direct exchange of images and videos, which can be viewed without leaving the chat environment.

The integration is fully native, so agents do not need to switch applications or perform additional configurations to share or view multimedia files.

Benefits

• More effective visual communication: Agents can illustrate responses or showcase products through photos or videos, enriching customer interactions.
• Seamless integration: Sending and receiving are performed within the same wolkvox Agent chat interface, without interruptions or context switching.
• Full compatibility with Instagram: Ensures proper playback of files in MP4 and MOV formats for videos, and JPG, PNG, and GIF for images.
• Faster and more engaging service: Multimedia responses enhance the customer experience and improve service quality.
• Secure and optimized management: Files up to 16 MB are supported, ensuring a balance between visual quality and operational performance.

Sending and Receiving Voice Notes on the Instagram Channel from wolkvox Agent

With this new update, advisors using wolkvox Agent can now record and send voice notes directly through the Instagram channel, enabling more natural, close, and fluid communication with customers.

Recording is done from the same chat view within wolkvox Agent, and the system automatically processes the audio to ensure compatibility with the Instagram Messaging API, without the need for external tools or additional steps.

This improvement complements the channel’s multimedia capabilities by integrating text, images, videos, and now voice messages, enriching conversations and delivering a more human and effective customer experience.

Benefits

• More natural and empathetic communication: Voice notes allow agents to convey tone, intent, and closeness in their responses.
• Direct integration: Audio is recorded and sent from the same wolkvox Agent chat interface, without switching environments or using other applications.
• Automatic processing: The system converts and adapts the file format to ensure compatibility with Instagram.
• Faster interactions: Reduces response time and simplifies handling of complex queries or detailed explanations.
• Conversational continuity: Voice notes are integrated into the chat history alongside text messages, images, and videos, preserving full conversation context.