New Design for Flow-Type Form Responses in WhatsApp

Customer responses to Flow-type forms in WhatsApp will now feature an optimized design within the conversation history in wolkvox Agent.

This update improves readability and presentation of information by displaying each field in a clearer and more organized structure. Labels and values are shown distinctly, replacing the previous key:value JSON format with a more intuitive and visually appealing view.

Additionally, this new visualization will also be available in reporting modules, making it easier to manage and analyze completed forms.

Benefits

• Greater clarity of information: Customer responses are displayed with separate labels and values, avoiding visual confusion and improving readability.
• Optimized user experience: A more user-friendly interface that helps agents quickly identify relevant form data.
• Better decision-making support: Agents can act faster and more accurately thanks to a structured and organized view of the information.
• Availability in reporting: Form data is now also displayed in the new format within system reports.
• Compatibility with WhatsApp Cloud API: This change applies to flow-type forms sent through this channel.

Important Note: Meta Business Suite removes accented characters (á, é, í, ó, ú) when sending forms, so words may appear without accents.