New filter for searching for interactions

Wolkvox Agent has introduced a new feature that allows agents to filter interactions by skill (agent groups). This option, available in the filters modal of the Interactions interface, makes it easier to view emails and social media interactions related to a specific skill, improving efficiency and focusing on the most relevant tasks.

Benefits

✅ Focus on Relevant Tasks: Allows agents to focus on emails that are most relevant to their skill set, improving efficiency and productivity.
✅ Efficient Management: Facilitates interaction management by reducing noise and displaying only relevant messages.
✅ Personalization: Offers a more personalized experience, allowing agents to work in areas where they have greater expertise.
✅ Ease of Use: The intuitive interface and clear filter options make it easy to use for all agents.

📌 Note: These features were updated without the need to upgrade to a new version of wolkvox Agent. The current version of the application is still wolkvox Agent 20250210. The interaction and chat features are independent of the main application and can be updated without the need to upgrade the software.