What does the 'Does not exist in database' message at the bottom of the wolkvox Agentbox desktop or web mean?
Written by Jhon Bairon Figueroa
Updated at March 4th, 2025
Symptom / Need
When trying to log into Wolkvox Agentbox, the message "Does not exist in the database" appears .
Context / Scenarios
This message may appear when the system does not recognize the agent on the platform. The most common causes may be related to user configuration or available licenses.
Answer (Solution/Recommendation)
To fix this problem, follow these steps:
- Verify Agent ID: A Supervisor or Coordinator must confirm that the agent is correctly registered in the operation database.
- Check licenses: The Supervisor or Coordinator must validate whether the module has active and available licenses.
If the problem persists after these checks, Wolkvox will conduct an internal review to identify the cause of the failure and provide a solution.