Introduction

The "7. CDR ASR" report, available in the 'Reports' > 'Diagram Reports' section of wolkvox Manager, allows you to check the details of the use of the ASR (Automatic Speech Recognition) service in the flows designed in wolkvox Studio. This report is useful for reviewing how long automatic speech recognition was used, in which language it was executed, what text was recognized, on what date the event occurred, and with which routing point or conversation it was related.

Report Information

The columns in this report include the following information:

• TIME: Indicates the time of use of the ASR service in the components of wolkvox Studio that have this functionality. This value corresponds to the time consumed by each speech recognition record.
• LANGUAGE: Language used for speech recognition. This field can show values such as:
  • es-CO: Colombian Spanish.
  • es: Spanish.
• RECOGNIZED_TEXT: Displays the text information captured by the speech recognition service.
• DATE: Exact date and time when the ASR information capture was recorded.
• RP_ID: Indicates the identification number of the routing point in which the ASR component of wolkvox Studio was used. In some records, this field can show:
  • 0: Indicates that the event was not associated with an identified routing point within the report.
• CONN_ID: Identification number of the conversation associated with the use of the ASR service.

Additionally, at the end of the report, a consolidated total of the accumulated time of ASR usage during the queried period is presented, expressed in minutes.