Introduction

The "2. Positive Ratings Detail" report in the "Copilot" section under "Reports" in wolkvox Manager allows you to consult which responses provided by wvx Copilot were rated as positive by the agents. This report is useful for reviewing which queries had a good perception from the advisor, what the tool responded, and when it was used.

It is helpful for tracking the acceptance of the copilot's responses, identifying which types of questions are being resolved satisfactorily, and analyzing the tool's usefulness in the operation.

Report Information

• AGENT_ID: Indicates the extension number of the agent within the wolkvox system. This field allows identifying which advisor made the query and positively rated the response received.
• QUESTION: Shows the question asked by the agent to wvx Copilot. This displays the text of the query sent by the advisor.
• ANSWER: Presents the answer provided by wvx Copilot to the agent's question. This field allows reviewing exactly what content the tool responded with, which was subsequently rated positively.
• DATE: Indicates the date and time when the tool was used and that exchange between the agent and wvx Copilot was registered.