Introduction

The "1. Copilot Detail" report in the "Copilot" section under "Reports" in wolkvox Manager allows you to consult the details of interactions between agents and wvx Copilot. Its purpose is to show, record by record, what each agent asked, what the assistant responded, and when the query took place.

This report is useful for reviewing the operational use of wvx Copilot, tracking the inquiries that agents resolve with AI assistance, and validating the quality of the responses provided based on the documents with which the copilot was configured.

Report Information

• AGENT_ID: Indicates the extension number of the agent within the wolkvox system. This field allows identifying which agent made the query to wvx Copilot.
• CONN_ID: Corresponds to the identification number of the conversation associated with the record. This value allows relating the interaction to its conversation within the system.
• QUESTION: Shows the question asked by the agent to wvx Copilot. This displays the exact text of the inquiry or query sent by the agent to the AI chat.
• ANSWER: Presents the answer provided by wvx Copilot to the agent's question. This field allows reviewing the content generated by the assistant to support the agent's management.
• DATE: Indicates the date and time when the query with wvx Copilot was registered.