Symptom / Need

I want to know how long information is stored at Wolkvox and what to do if I need to extend the retention period.

Context / Scenarios

The storage time of information in Wolkvox, such as historical reports, chats, interactions and call recordings, depends on the type of licensing contracted:

• Basic or initial license: Includes a 6-month storage period.
• If a longer period is required, the customer must make a request to extend storage.

Answer (Solution/Recommendation)

1. Standard storage period:
   • For the basic license, data storage is limited to 6 months .
2. Storage expansion:
   • If you need to extend the storage period, please contact the sales representative in charge of your Wolkvox account.
   • The sales representative will manage the request to extend storage, which can be extended from one year onwards , depending on your needs.