Symptom / Need

You need to export your operation's chat history in Wolkvox Manager, but you're experiencing delays or restrictions when trying to generate reports, and you want to understand the limitations to plan your exports effectively.

Context / Scenarios

The ability to export chat history is critical for analysis, auditing, and regulatory compliance in contact center operations. However, in systems with large volumes of data, exports can consume significant resources. wolkvox Manager has implemented certain limitations to ensure service stability and system efficiency, affecting the concurrency and timescale of chat exports.

Answer (Solution / Recommendation)

When exporting chats from wolkvox Manager (Data Monitor), there are two main limitations you should be aware of to optimize the process:

1. Simultaneous Export Limit:
   1. Currently, only one export can be performed at a time throughout the entire operation. This means that if a wolkvox Manager user initiates a chat export, any other user attempting to export will have to wait for the first export to complete before they can begin their own.
   2. There is no limit on the total number of exports you can make; the restriction is on their concurrency.
2. Date Range Limit for Search:
   1. The maximum date range allowed for searching and exporting chats is two months. If you need to export data for a period longer than two months, you'll need to perform multiple exports, each covering a period of no more than two months.