Symptom / Need

You need to understand how the CALL_ID of an inbound call is composed on the Wolkvox platform.

Context / Scenarios

While reviewing a call log in Wolkvox, you find a CALL_ID and want to understand its structure in order to analyze its origin or troubleshoot an incident.

Answer (Solution/Recommendation)

The CALL_ID of an inbound call in Wolkvox follows this structure:

{4ani}.{4dnis}.{4proc}.{idtelcore}

• 4ani : Last 4 digits of the ANI (origin number).
• 4dnis : Last 4 digits of the DNIS (destination number).
• 4proc : Last 4 digits of the operating system process.
• idtelcore : Wolkvox telephone core ID.

With this information, you can identify the elements that make up a CALL_ID and use them for call analysis or management within the platform.