Assign a Tag to a Message

Enter an active conversation in wolkvox Agent. Hover your mouse pointer over the message you want to classify. When you do this, a button with a tag icon will appear. Click on this button to open the list of tags created by the administrator.

1. Select the corresponding tag.
2. Click on "Apply."

The tag will appear below the message, using the name and color defined in wolkvox Manager. When a tag is associated with a message, an "X" will appear next to its name. Click on the "X" to remove that tag from the message. This action only removes the association with the selected message; the tag will remain available in the catalog for use in other conversations.

Check Available Tags

At the top of the conversation, click on the button with the tag icon.

A side panel will open with the available categories. From there, you can:

• Check the tags created by the administrator.
• Identify the tags that are selected.
• Use the "Search Tags" field to locate a specific category.

1. In the "Tags" side panel, select the category you want to check. The selected tag will be identified with a checkmark icon.
2. Then, click on "Search Message."

The system will locate messages within the conversation that have been classified with the selected tag, making it easier to query important information without manually reviewing the entire history.

When the system finds matches, it will display a bar at the bottom of the conversation with the applied tag as a filter. From this section, you can check the number of results found and use the navigation arrows to move between them. Each message that matches the selected tag will be highlighted within the conversation history. To end the search, click on the X located in the filter bar.