Introduction

Install the desktop version of wolkvox Agent (formerly called AgentBox) on a Windows PC so that agents can manage contact center interactions natively and with optimal performance.

The desktop version of Wolkvox Agent is designed to be the primary tool for agents, providing access to calls and chats. It is available exclusively for the Windows operating system (versions 8.1, 10, or 11) with 64-bit architecture.

As with the Manager, the installation requires generating a temporary authorization code (the Support ID) from the Wolkvox Manager application (web or desktop version) to access the installer.

This process is crucial for:

• Equip agents with desktop software for their daily tasks.
• Ensure that access to the download is authorized by an operation administrator.

Download and installation process

The installation is done in two phases: first, obtain the authorization code (ID Support) and, second, download and run the installer.

Phase 1: Obtaining the Authorization Code (Support ID)

1. Access Wolkvox Manager: Log in to the Wolkvox Manager application ( web or desktop).
   1. Generate the Code: In the upper right corner of the interface, click on the "Support" button (usually a help or question icon).
2. Complete the Form: Fill out the form that appears with the required information (Operation, User, Name, Telephone, Email, etc.) and select a "Report Reason".

Get your Support ID: Click "Generate ID". A window will appear with the generated code (Support ID). Copy this code.

Phase 2: Download and Installation of the Application

1. Access the Installer: Go to the download URL: [ https://partner.wolkvox.com/downloads?file=wolkvox-Agent.zip ].
   1. Enter the Support ID: In the download form, enter your operation's Tax ID and the Support ID you copied in the previous step.
   2. Download the file: Click on "Sign In".
2. The compressed file ( wolkvox-Agent.zip ) will begin downloading automatically.

Extract and Run the Installer:

1. Go to your downloads folder and extract the file it contains.
2. Run the extracted installation file (wolkvox-Agent). Windows will ask if you want to allow the application to make changes to your device; you must answer yes.

1. Installation Process:
   1. The installer welcome window will appear. Select the installer language ("Select the setup language").
      • Note: The language of the wolkvox Agent application will be based on the language of your operating system.
   2. Follow the prompts by clicking "Next". It is recommended to leave the default destination folder ('C:\ipdialbox').
   3. Finish: Leave the box to create a desktop shortcut checked. Once the installation is complete, close the window. The shortcut to launch Wolkvox Agent will appear on your desktop.