Symptom / Need

You want to understand the difference between stereo and mono call recordings to better evaluate audio quality in Data Monitor.

Context / Scenarios

Data Monitor in wolkvox Manager allows you to review call recordings. Depending on the settings, recordings can be in stereo or mono format, which affects the separation of audio channels.

Answer (Solution/Recommendation)

The main difference between stereo and mono recordings lies in how the audio channels are handled:

• Stereo recording :
  
  
  • Two audio channels are used.
  • The agent's voice is recorded on one channel, while the customer's voice is recorded on the other channel.
  • This makes it easy to analyze each voice independently, improving clarity for quality assessments or training.
• Mono recording :
  
  
  • Agent and customer audio is combined into a single channel.
  • Both voices are heard together, which can make separate analysis of the conversations difficult.

In Data Monitor, the 'Stereo' field indicates whether a call was recorded in stereo (value "Yes") or mono (value "No"). Stereo recordings are recommended for more accurate analysis and a better listening experience.