How to interpret the indicators of the “Interactions” subtab in the “Chats & Interactions” tab of the wolkvox Manager Dashboard
Written by Jhon Bairon Figueroa
Updated at February 25th, 2025
Table of Contents
Symptom / Need
I need to understand the meaning and importance of the different indicators displayed in the table on the “Interactions” tab in the “Chats & Interactions” section of the wolkvox Manager Dashboard.
Context / Scenarios
The "Interactions" tab within "Chats & Interactions" in the wolkvox Manager Dashboard presents a number of key metrics about agent activity in reference to the interactions being managed.
Answer (Solution/Recommendation)
In the "Chats" tab you can find the following indicators:
- Agent ID: Agent extension number.
- Name: Name of the agent.
- Email: Number of interactions via email.
- Facebook Page: Number of interactions via Facebook.
- Instagram: Number of interactions via Instagram.
- Twitter: Number of interactions via Twitter.
- Universal: Number of interactions through the universal channel.