Symptom / Need
I want to set up an automated campaign in Wolkvox using virtual voice agents.

Context / Scenarios
Automated campaigns with virtual voice agents in Wolkvox allow you to handle telephone interactions through IVR (Interactive Voice Response). This type of setup is ideal for automating processes such as confirmations, surveys or reminders without direct human intervention.

Answer (Solution/Recommendation)

1. Create and configure the campaign:
   • Access the Campaigns module in Wolkvox Manager.
   • Select the campaign you want to configure, right-click and choose Edit Campaign .
   • In the Skill field , select the Vagent option and save the changes.
2. Setting up the predictive strategy:
   • Go to the Manage Predictive option .
   • Once the campaign is open and the database is loaded, select the Phone field .
   • Click Strategy to open the phone attempts settings.
   • Select the strategy's phone number, add an intent, and define the channel as IVR .
   • Associate the previously created IVR so that campaign calls are directed correctly.
3. Configure the IVR:
   • Enter the IVR module .
   • Create the option menus and add the necessary audios to guide the calls.
   • Configure the treatments or routes that calls will follow within the IVR according to the logic of the campaign.
4. Finish setup:
   • Save all settings made.
   • The automatic campaign with virtual voice agents will be ready to operate.

Benefits:

• Complete automation of interactions without the need for human agents.
• Flexible configuration via IVR to handle different scenarios.
• Increase in the operational efficiency of the contact center.