Two-way file sharing on Telegram

Wolkvox Agent has introduced a new feature that allows for two-way sharing of attachments through Telegram channels. This feature facilitates communication between agents and customers, allowing the sending and receiving of multimedia files such as images, videos, audios, and documents. This feature includes support for popular formats such as PDF, JPG, PNG, MP4, and MP3, in addition to a real-time delivery confirmation system.

How does it work?

File Sending: Agents can send attachments to customers via Telegram directly from the Wolkvox Agent interface.
File Reception: Customers can send files to agents, which will be received and displayed in the Wolkvox Agent chat interface.
Delivery Confirmation: The system provides real-time confirmation of file delivery status, ensuring that both parties are informed of the transfer's success.

Benefits

✅ Rich Communication: Allows for more complete and effective communication by including multimedia files in interactions.
✅ Operational Efficiency: Facilitates the rapid exchange of information and documents, improving efficiency in query and support management.
✅ Multi-Format Support: Supports a variety of file formats, providing flexibility in the type of content that can be exchanged.
✅ Real-Time Confirmation: Ensures both agents and customers receive immediate confirmation on the status of submitted files, improving trust and transparency in communication.

Integration of Meta Authentication Templates

Meta Authentication Templates are a WhatsApp Business tool used to send verification codes (OTPs) securely and quickly. Now, at wolkvox, we've integrated this functionality into WhatsApp connectors, providing our customers with an efficient and reliable solution for user authentication via WhatsApp.

📌 Note: This new feature only applies to WhatsApp Cloud API connectors.

Use cases

• Mobile App Verification: Facilitates user verification when accessing mobile apps, ensuring that only authorized users can log in.
• Transaction Confirmation: Provides an additional layer of security by confirming financial or other transactions through codes sent by WhatsApp.
• Account Recovery: Allows users to safely and conveniently regain access to their accounts through WhatsApp verification.
• Service Registration: Simplify the service registration process by using WhatsApp to verify the identity of new users.

Benefits

✅ Enhanced Security: Provides a secure method for authentication, reducing the risk of unauthorized access.
✅ User Experience: Provides a seamless and convenient user experience when using a familiar messaging platform like WhatsApp.
✅ Operational Efficiency: Simplifies verification and authentication processes, saving time and resources.
✅ Reliability: Uses the WhatsApp Business infrastructure, ensuring fast and reliable delivery of verification codes.

For more information on how to create and use Meta Authentication Templates, see the official documentation:

Create message templates for your WhatsApp Business account ( click here ).

Authentication templates ( click here ).

📌 Note: These features were updated without the need to upgrade to a new version of wolkvox Agent. The current version of the application is still wolkvox Agent 20250210. The interaction and chat features are independent of the main application and can be updated without the need to upgrade the software.