Symptom / Need

You need to adjust the audio quality with which an agent makes and receives calls in wolkvox Agent (desktop version) to improve the communication experience or reduce bandwidth consumption.

Context / Scenarios

• Some agents experience communication issues due to limited internet connectivity and require optimized audio quality.
• The aim is to improve audio quality for agents with a good internet connection, allowing for a clearer experience.
• The setting only applies to wolkvox Agent in its desktop version, as the web version always uses the "HD - 128K Bandwidth" quality by default.

Answer (Solution/Recommendation)

To change the audio quality of an agent in wolkvox Manager, follow these steps:

• Enter wolkvox Manager and in the left side menu select Agents & Skills > Agents.
• Locate the agent whose audio quality you want to change. You can use the search field by entering their agent ID or name.
• Right click on the agent and select "Edit Agent Information".
• In the pop-up window, go to the Audio Quality tab.
• Select one of the following options depending on the agent's needs:
  • HD - 128K Bandwidth (High quality, requires more bandwidth).
  • Good - 26K Bandwidth (Standard quality, balanced for most connections).
  • Normal – 16K Bandwidth (Lowest quality, recommended for connections with bandwidth limitations).
• Click "Save" to apply the changes.

💡 Note: If the agent uses wolkvox Agent in web version, this setting will not apply, since the default audio quality is HD - 128K Bandwidth without the possibility of change.