Title: How to configure AMD (Answering Machine Detection)

Symptom / Need

Optimize operational performance by avoiding calls answered by machines.

Context / Scenarios

AMD (Answer Machine Detection) technology automatically identifies whether a call is answered by a machine or a voicemail, saving time and resources. This is crucial for campaigns with high call volumes.

Answer (Solution/Recommendation)

1. Select AMD configuration by country
   • Enter the AMD configuration tab.
   • Choose the desired country to apply a general setting, or select "default" if the required country is not found.
2. Request a new AMD configuration for your country
   • If your country does not appear in the options:
     • Fill in the requested fields with the name of the country and the phone numbers that will be directed to the voicemail.
     • Submit the request. The help desk: “mesadeayuda@wolkvox.com” will notify you once the new configuration has been created.