Introduction

This article addresses the most frequently asked questions about wolkvox's telephony offering for outbound campaigns. Its purpose is to clarify the scope, available countries, numbering conditions, and cost considerations to avoid misunderstandings during the commercial phase and ensure clear expectations with clients.

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In Which Countries Does wolkvox Offer Outbound Telephony Directly?

Currently, wolkvox can offer outbound telephony in the following countries: Colombia, Mexico, Argentina, Panama, Peru, Brazil, Paraguay, Uruguay, the Dominican Republic, Honduras, and El Salvador.

If the country is not on this list, internal validation is required before confirming the service provision.

Which Countries Have Bidirectional Numbering?

Bidirectional numbering (incoming and outgoing calls with the same number) is available for: Mexico, Colombia, and Peru.

However, before offering this type of numbering, internal validation of availability is required, as implementation times depend on the telephone operator and may vary between 1 and 4 weeks.

What Happens If the Client Operates in Countries Where wolkvox Does Not Offer Direct Telephony?

For countries such as the United States, Spain, Chile, Italy, Costa Rica, Ecuador, and Guatemala, the client must provide their own telephony. In these cases, wolkvox supports the integration process of that external telephony with its platform.

If the country is not on the direct telephony list or the client-provided telephony list, internal consultation is required to assess service feasibility before proceeding with a proposal.

Does wolkvox Handle the Integration If the Client Brings Their Own Telephony?

Yes. When the client provides their telephony provider, wolkvox offers technical support for integration with the platform, ensuring that outbound campaigns function correctly within the wolkvox ecosystem.

What Are the Rates for the Telephony Service?

Due to the granularity of the service (country, type of numbering, operator, volume, type of campaign, among other factors), costs are not standard. For this reason, rates must always be consulted internally before making a commercial offer to the client.

Why Is It Important to Validate Telephony Before Closing an Offer?

Because availability, implementation times, and costs vary depending on the country and type of numbering. Prior validation helps avoid:

• Promising unavailable services.
• Committing to unrealistic production launch dates.
• Creating incorrect expectations about prices or technical scope.