Introduction

To support operations in addressing failure situations and correctly use wolkvox services and tools, it is recommended to perform a comprehensive check of the TCP Delay from the wolkvox report. This practice allows for recurring measurement during operation and consultation of a variable that includes both the ICMP response and the processing and storage time in the cloud.

What Guideline Is Recommended to Support Operations in Failure Situations?

During operation, it is recommended to establish practices for recurring measurement of the TCP Delay from the wolkvox report.

What Does the Wolkvox TCP Delay Report Allow You to Verify?

Wolkvox has a service to consult the TCP Delay variable, which includes the ICMP response, processing time, and storage time in the cloud.

How Is This Service Consulted?

This service is consulted using the following URL structure: https://wv{serverXXXX}.wolkvox.com/ipdialbox/latencia.php?id={operation}

What Data Should Be Replaced in the URL?

In the URL structure, the following values should be replaced:

• {serverXXXX} with the server identifier.
• {operation} with the operation identifier.

What Is an Example of a Report Query?

Example:

• wv server: 0001
• Operation: cliente-sac

The URL to consult the report would be: https://wv0001.wolkvox.com/ipdialbox/latencia.php?id=cliente-sac

What Should Be Considered About the Concept of TCP Delay?

In TCP, delay or latency can refer to several aspects, including delayed acknowledgment, connection wait time (timeout), and data transmission delay between the agent and the server.

Important Note: The verification of TCP Delay should be understood comprehensively within the wolkvox report, as the query includes not only the ICMP response but also the processing and storage time in the cloud.