How to Use Keyboard Shortcuts in wolkvox Agent (Agentbox) to Improve Productivity
Written by Jhon Bairon Figueroa
Updated at July 10th, 2026
Table of Contents
Introduction
wolkvox Agent (Agentbox) allows agents to operate more efficiently using keyboard shortcuts, without depending on the mouse.
wolkvox Agent (Agentbox) supports the use of shortcuts or keyboard shortcuts in both its desktop and web versions. These shortcuts are designed to optimize agent productivity and improve accessibility for those who require exclusive use of the keyboard to perform their functions.
Using these shortcuts allows you to execute actions such as dialing, hanging up, transferring, changing states, accessing different sections of the platform, and managing interactions quickly and easily.
Keyboard Shortcuts
Below are the keyboard shortcuts available in wolkvox Agent (Agentbox) for both desktop and web versions:
| Function | Shortcut (wolkvox Agent Desktop) | Shortcut (wolkvox Agent Web) |
|---|---|---|
| Dial | CTRL + F1 | CTRL + F1 |
| Hang up | CTRL + F2 | CTRL + F2 |
| Classify | CTRL + F3 | CTRL + F3 |
| Classify and activate ACW status | CTRL + F4 | ALT + | |
| Classify and activate Ready status | CTRL + F5 | CTRL + | |
| Transfer | CTRL + F6 | CTRL + F6 |
| Mute | CTRL + F7 | CTRL + F7 |
| Put customer on hold | CTRL + F8 | CTRL + F8 |
| Change status | CTRL + F9 | CTRL + F9 |
| Open agent status menu | CTRL + F10 | N/A |
| Go to Dashboard | CTRL + SHIFT + F1 | CTRL + SHIFT + F1 |
| Go to Gamification | CTRL + SHIFT + F2 | CTRL + SHIFT + F2 |
| Call | CTRL + SHIFT + F3 | CTRL + SHIFT + F3 |
| Go to Chat | CTRL + SHIFT + F4 | CTRL + SHIFT + F4 |
| Go to Interactions | CTRL + SHIFT + F5 | CTRL + SHIFT + F5 |
| Go to CRM | CTRL + SHIFT + F6 | CTRL + SHIFT + F6 |
| Web Integration | CTRL + SHIFT + F7 | CTRL + SHIFT + F7 |
| Other CRM | CTRL + SHIFT + F8 | CTRL + SHIFT + F8 |
| CTRL + ALT + F1 | CTRL + ALT + F1 | |
| WhatsApp click button | CTRL + ALT + F4 | CTRL + ALT + F4 |
| SMS | CTRL + ALT + F2 | CTRL + ALT + F2 |
| SMS click button | CTRL + ALT + F5 | CTRL + ALT + F5 |
| Bidirectional SMS click button | CTRL + ALT + F6 | CTRL + ALT + F6 |
| Close panels | SHIFT + ESC | SHIFT + Delete |
| Close Agentbox | ALT + F4 | ALT + 0 |