Inclusion of Clickable Links in the "Create Documents" Component for PDF Files

Description

The "Create Documents" component in wolkvox Studio now allows generating PDF files that include fully functional links (hyperlinks), which can be clicked directly from the final document.

This enhancement expands the possibilities for automation in generating customized documents, enabling the inclusion of direct links to websites, forms, purchase confirmations, surveys, or external resources directly within the content of the PDF generated by wolkvox.

Benefits

• Greater interactivity: Generated documents can include active links, making it easier for users to take action without leaving the file.
• Advanced automation: Allows integration of workflows that combine document generation with web actions or external forms.
• Professionalism in communication: Ideal for invoices, proformas, contracts, or receipts with links to confirmations, payments, or support.
• Full compatibility: Links are functional in any standard PDF reader or web browser.
• Greater operational efficiency: Reduces the need to send additional messages with supplementary links, centralizing information in a single file.

Configuration

Within the Content field, you can add a link using the <a> tag. The link will be included in a functional way within the PDF, allowing the user to click it to open the corresponding URL.

New ID-Based Filters in Information APIs for More Precise Queries

Description

The Information APIs now allow applying additional filters through optional parameters in the URL, facilitating the retrieval of specific results without needing to query the entire set of records.

With this improvement, you can directly obtain information about a specific routing point, skill, campaign, agent, or activity code, optimizing query times and reducing unnecessary data volume.

Benefits

• More precise and focused queries: Avoids retrieving complete lists when only a specific record is needed.
• Greater efficiency in integrations: Reduces processing load on external systems by consuming only the required information.
• Lower bandwidth usage: Decreases the amount of data downloaded in each request.
• Cleaner integration: Simplifies validations and logic in systems that depend on specific data.
• Optimizes automations and dashboards: By allowing the retrieval of individual records in real time.

List of APIs

2. API — Routing Point Information

Base URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/info_rp.php

New filter available: &routing={{rp_id}}

Usage: Returns information only for the Routing Point whose ID matches {{rp_id}}.

3. API — Skill Information

Base URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/info_skills.php

New filter available: &skill={{skill_id}}

Usage: Allows obtaining exclusively the data of a specific skill (agent group/queue).

4. API — Campaigns

Base URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/campaigns.php

New filter available: &campaign={{campaign_id}}

Usage: Returns only the campaign whose ID matches the sent value.

5. API — Agents

Base URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agents.php

New filter available: &agent={{agent_id}}

Usage: Returns exclusively the information of the agent identified by their ID.

9. API — List Activity Codes

Base URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/activity_codes.php

New filter available: &cod_Act={{cod_act}}

Usage: Obtains only the requested activity code.

Official Documentation for Each API

To read the official documentation for each API, go to our public collection in Postman by [clicking here].

Configuration of Inactivity Messages for WhatsApp and Web Chat

Description

Now, wolkvox Manager allows configuring inactivity messages when the last message sent in the conversation comes from the agent, both in WhatsApp and Web Chat channels.

This improvement enables up to three custom messages, each with its own wait time (in minutes) and compatible with emojis, allowing for more dynamic conversations and preventing user disengagement.

Benefits

• Higher user retention: Prevents the conversation from becoming inactive for long periods when the agent does not receive a response.
• More human and fluid experience: Custom messages with free text and emojis.
• Automation without losing personalization: The system sends messages automatically without interfering with the agent's flow.
• Flexible configuration: Up to three messages, each with its own time.
• Available in two key channels: WhatsApp and Web Chat.

Configuration for WhatsApp

1. Click on the "Configuration" button located in the top right corner of wolkvox Manager.
2. Go to the "Omni Channel" tab.
3. Enter the "WhatsApp" section.
4. Select the desired connector and click on the edit button (pencil icon with blue background).

5. Scroll down until you find the "Agent Inactivity Message" section.
   • Enable the toggle.
6. Configure the messages: 
   • Write the message text in the "Inactivity Message" field.
   • Define the time (in minutes) for it to be sent.
   • Press the "+" button to add it to the list.
   • Repeat the process until you add a maximum of three messages.
7. Click on "Save Changes".

Configuration for Web Chat

1. Click on the "Configuration" button in the top right corner.
2. Go to the "Omni Channel" tab.
3. Enter the "Web Chat" section.
4. Click on the edit button (pencil icon with blue background) in the desired web chat.

5. Scroll to the "AGENT INACTIVITY MESSAGE" section.
   • Enable the toggle.
   • Fill in the "Inactivity Message" and "Time (minutes)" fields.
   • Press the "+" button to add each message.
6. Finally, click on "Save changes".