User Interface Update

As part of the process of evolving and improving the user interface, a significant change has been made to the logos , ensuring that they reflect the brand's core values: dynamism, intensity, sophistication, accessibility, strength and experience .

Objectives of Change

The new design has been conceived to comply with the following principles:

1. Versatility
   • Adaptable to different sizes, ensuring correct display on mobile devices and digital platforms .
   • Maintains its clarity and readability in different formats and resolutions.
2. Colors and Typography
   • The typography has been selected to ensure optimal readability on screens and different devices.
   • The color palette has been optimized to ensure consistency and proper perception in digital environments .
3. Adaptability
   • Design optimized for digital applications such as apps, websites, social networks and other technological media .
   • The logo is functional in both static and animated versions, allowing its use in animations and interactive effects .
4. Resolution Efficiency
   • Its effectiveness has been validated in both high and low resolution , maintaining its visual integrity without losing impact.
5. Temporality
   • Updated design aligned with cutting-edge trends in the technology sector.
6. Identity and Consistency
   • It represents the technological and digital nature of the brand.
   • It stands out from other brands in the sector, guaranteeing recognition and recall .
   • Maintains consistency with other visual elements of the digital brand.
7. Relevance to the Public
   • The new interface is aligned with the target audience, consisting of users and companies looking for innovative digital solutions .

This update strengthens the brand's presence in digital and global environments, ensuring its relevance and reach in the current and future markets.

We've updated the Wolkvox Manager login interface to offer a more modern and user-friendly experience. Key changes include:

• New logo design: The Wolkvox logo is now more streamlined and minimalist.
• Cleaner design: We've simplified the layout of elements to make the screen clearer and easier to understand.

The Wolkvox Manager shortcut icon has been updated to reflect the new interface. The new icon is more modern, minimalist, and consistent with the rest of the Wolkvox image.

The Wolkvox Manager Web login interface has also been completely revamped to offer you a more modern, intuitive, and efficient experience. The update includes a facelift and interface optimization, making it easier to manage your operations.

Second activity code in the "Code" component of Agent Scripting

The "Code" component in the Agent Scripting section of wolkvox Studio now allows you to include activity codes from the second activity code group. This feature allows the agent to select a second activity code based on those triggered in this component, making it easier to type the outcome of a customer interaction using two activity codes from the agent script.

Configuration

To enable this functionality, you need to activate the second group of activity codes from the wolkvox Manager settings.

Path: wolkvox Manager Configuration ➡️ "General" tab ➡️ "Enable second activity code" checkbox.

Benefits

✅ Detailed Classification: Allows for more precise and detailed classification of customer interactions by using two activity codes.
✅ Improved Management: Facilitates the management and analysis of interactions, allowing for a better understanding of results and the identification of areas for improvement.
✅ Operational Flexibility: Provides agents with the flexibility to customize interactions more comprehensively, adapting to different scenarios and customer needs.
✅ Workflow Optimization: Improves workflow efficiency by enabling more comprehensive typing directly from the agent's script.

New API for uploading audio to the operation

The new "Upload Audio" API has been implemented, allowing administrators to upload audio files to wolkvox Manager in bulk or individually, with a limit of up to 50 audio files per request. These audio files can be used in various sections of wolkvox Manager and in wolkvox Studio components, such as Play Audio, which plays pre-recorded messages within configured streams.

To read the official API documentation click [here] .

You can also go to the public Postman Collections by clicking [here] .

Benefits

✅ Bulk upload of audios, reducing the management time of sound files in wolkvox Manager .
✅ Facilitates the customization of audio in different sections of the system, improving the user experience.
✅ Greater automation, as it allows integration with other systems to upload audio on a scheduled basis.

With this API, wolkvox users have greater control and efficiency in managing audio files within their operations.

New API to list audios uploaded to the operation

The new "List Audios" API has been implemented, allowing you to retrieve a list of audio files stored on the platform, providing detailed information about each file, such as its name, duration, and creation date.

To read the official API documentation click [here] .

You can also go to the public Postman Collections by clicking [here] .

Benefits

✅ Facilitates the management and consultation of audio files within the system.
✅ Allows users to obtain key information from stored files.
✅ Optimizes the control and organization of audio content.

New "Create Document" component for wolkvox Studio

The "Create Document" component is a new feature available in Wolkvox Studio that allows the generation of documents in PDF or JSON format as a result of a customer self-service process via chat. This component facilitates the issuance of documents generated from predetermined templates, allowing the creation of requests, appointments, or any other required documents.

This component is available for all routing point types in Wolkvox Studio, providing greater flexibility in process automation.

Requirements

To use this component, the wolkvox Storage service must be active.

Benefits

✅ Document Automation: Generate documents automatically without manual intervention.
✅ Integration with variables: Allows you to include dynamic information in documents using variables.
✅ Format flexibility: Supports document generation in PDF and JSON formats.
✅ Improve the customer experience: Facilitate self-management processes such as request generation and appointment confirmation.

Component Configuration

When configuring the "Create Document" component in a Wolkvox Studio flow, the following fields are found:

1. Output Format: This field allows you to select the format in which the document will be generated. The available options are:
   • PDF
   • JSON
2. Content: This field defines the content of the document. Variables can be used to insert dynamic data, using the $ symbol.

Example for HTML content field for PDF as destination:

<!DOCTYPE html>
<html lang="es">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Service Report</title>
</head>
<body>
<div class="container">
<h1>Service Report</h1>
<p>Reference: RS-2024-001</p>
<h2>Customer Information</h2>
<p><strong>Client:</strong> $clientname</p>
<p><strong>Email:</strong> $customermail</p>
<p><strong>Phone:</strong> $customerphonenumber</p>
<h2>Service Details</h2>
<table>
<thead>
<tr>
<th>Description</th>
<th>State</th>
<th>Date</th>
</tr>
</thead>
<tbody>
<tr>
Initial diagnosis
<td>Completed</td>
<td>2024-01-31</td>
</tr>
<tr>
<td>Software Configuration</td>
<td>Completed</td>
<td>2024-01-31</td>
</tr>
<tr>
<td>Final tests</td>
<td>Completed</td>
<td>2024-01-31</td>
</tr>
</tbody>
</table>
<h2>Observations</h2>
<p>The software was successfully configured according to the client's requirements. The system is functioning correctly and all necessary tests have been performed.</p>
<p>This document was automatically generated by the system.</p>
<p>For more information, contact support@wolkvox.com</p>
</div>
</body>
</html>

• File name: This field allows you to assign a name to the generated document.
• Variable containing the result: This field will always contain the value $document and cannot be edited. The $document variable stores the generated document for use in other components or processes in the workflow.

Each PDF or JSON file generated from the "Create Document" component will be hosted in wolkvox Storage.

In wolkvox Storage, you can preview each PDF created from routing points using the "Create Document" component.

Considerations

• When using variables in the "Content" field, make sure they are correctly defined and available in the flow.
• If the selected format is PDF, the content must be in HTML format to ensure proper conversion.
• If the selected format is JSON, the content structure must comply with JSON syntax rules.

New WVX WA Tracking Feature

WVX WA Tracking is a feature within Wolkvox that allows you to identify and analyze conversations generated through Click to WhatsApp in Meta ads and posts. It offers detailed historical reports to improve conversation traceability and management, facilitating interaction monitoring and optimizing customer service processes.

Within the Wolkvox Manager, users can access the following data from Meta:

• Ad URL ($wa_source_url): Link to the ad or post where the interaction originated.
• Source ($wa_source_type): Source type (Ad or Post).
• Ad ID ($wa_source_id): Unique identifier of the ad or post in Meta.
• Ad Title ($wa_headline): Main text displayed in the ad or post.
• Content Type ($wa_media_type): Indicates whether the ad content is an image or a video.
• Image URL ($wa_image_url): Direct link to the ad image (if applicable).
• Video URL ($wa_video_url): Direct link to the ad video (if applicable).
• Click ID ($wa_ctwa_clid): Meta-generated identifier to track the ad click.

Note: If a customer clicks the WhatsApp link from a Facebook ad but accesses it from their computer, they will be redirected to WhatsApp Web. However, in this case, Meta doesn't send the information for the variables set in the ad, which may result in a blank registration.

Two new reports for the "Reports" section of wolkvox Manager

Additionally, two new reports have been enabled in the Historical Reports module to facilitate data analysis.

Report: Detail Click to WhatsApp

This report provides detailed information about each individual interaction. It's located within the "Interactions and Chats" report group. The columns found in this report are as follows:

• ADVERTISEMENT_URL: URL of the ad or post that originated the interaction.
• SOURCE: Type of origin: advertisement or publication.
• ADVERTISEMENT_ID: Unique identifier of the advertisement or publication.
• ADVERTISEMENT_TITLE: Text of the advertisement or publication.
• CHAT_ID: Unique identifier of the chat in Wolkvox.
• RP_ID: Routing to which the interaction entered.
• AGENT_ID: Identifier of the agent who received the interaction.
• CONTENT_TYPE: Type of media in the ad: image or video.
• CONTENT_URL: Link to the ad image or video.
• CLICK_DATE: Exact moment when the interaction was generated.
• COD_ACT: Activity code used to classify the final result of the interaction recorded in Wolkvox.

Report: Consolidated Click to WhatsApp

This report provides an overview of interaction performance. It's located in the "Interactions and Chats" report group. The columns found in this report are as follows:

• CHANNEL_SOURCE: Distribution of interactions between ads and posts.
• CHATS_WITH_AGENT: Number of chats that required the intervention of a human agent.
• AUTOMATIC_CHATS: Number of chats managed solely by bots.