Symptom / Need

You need to know how many calls have been answered by a machine in one or more campaigns, to evaluate the impact of answering machine recognition (AMD) on your campaign management.

Context / Scenarios

This report is useful when you want to measure the effectiveness of automated dialing in your campaigns and understand how many attempts have been detected as answered by a machine. This can help you adjust strategies, improve dialing filters, and optimize the effective contact rate with real customers.

Answer (Solution/Recommendation)

The "6. Cumulative AMD" report, available in the "Campaigns" tab of the "Reports" section of wolkvox Manager, shows the number of times the system has identified that a call was answered by a machine (AMD).

Columns in this report include:

• "CAMPAIGN_ID": Campaign identification number.
• "TOTAL_AMD": Total number of calls detected as answered by a machine in each campaign.

To generate this report, select the specific campaign or use the “All” option to get a general analysis of all campaigns.