How to use keyboard shortcuts in wolkvox Agent (Agentbox) to improve productivity?
Written by Jhon Bairon Figueroa
Updated at March 6th, 2025
Keyboard shortcuts in wolkvox Agent (Agentbox): Optimize your productivity
Symptom / Need
It is necessary to streamline the management of calls and interactions within wolkvox Agent (Agentbox) through keyboard shortcuts that allow agents to operate more efficiently and without depending on the mouse.
Context / Scenarios
wolkvox Agent (Agentbox) allows the use of keyboard shortcuts in both its desktop and web versions. These shortcuts are designed to optimize agent productivity and improve accessibility for those who require exclusive use of the keyboard to perform their functions.
Using these shortcuts allows you to perform actions such as dialing, hanging up, transferring, changing status, accessing different sections of the platform and managing interactions quickly and easily.
Answer (Solution/Recommendation)
Below are the keyboard shortcuts available in wolkvox Agent (Agentbox) both in its desktop and web versions:
| Function | Shortcut (wolkvox Agent (Desktop)) | Shortcut (wolkvox Agent Web) |
|---|---|---|
| Tick | CTRL + F1 | CTRL + F1 |
| Hang | CTRL + F2 | CTRL + F2 |
| Typify | CTRL + F3 | CTRL + F3 |
| Type and activate ACW status | CTRL + F4 | ALT + | |
| Typify and activate Ready status | CTRL + F5 | CTRL + | |
| Transfer | CTRL + F6 | CTRL + F6 |
| Mute | CTRL + F7 | CTRL + F7 |
| Put the customer on hold or Hold | CTRL + F8 | CTRL + F8 |
| Change status | CTRL + F9 | CTRL + F9 |
| Go to Dashboard | CTRL + SHIFT + F1 | CTRL + SHIFT + F1 |
| Go to Gamification | CTRL + SHIFT + F2 | CTRL + SHIFT + F2 |
| Call | CTRL + SHIFT + F3 | CTRL + SHIFT + F3 |
| Go to Chat | CTRL + SHIFT + F4 | CTRL + SHIFT + F4 |
| Go to Interactions | CTRL + SHIFT + F5 | CTRL + SHIFT + F5 |
| Go to CRM | CTRL + SHIFT + F6 | CTRL + SHIFT + F6 |
| Web integration | CTRL + SHIFT + F7 | CTRL + SHIFT + F7 |
| Another CRM | CTRL + SHIFT + F8 | CTRL + SHIFT + F8 |
| CTRL + ALT + F1 | CTRL + ALT + F1 | |
| WhatsApp click button | CTRL + ALT + F4 | CTRL + ALT + F4 |
| SMS | CTRL + ALT + F2 | CTRL + ALT + F2 |
| SMS click button | CTRL + ALT + F5 | CTRL + ALT + F5 |
| SMS bidirectional click button | CTRL + ALT + F6 | CTRL + ALT + F6 |
| Close panels | SHIFT + ESC | SHIFT + Delete |
| Close Agentbox | ALT + F4 | ALT + 0 |