How can I monitor my phone number (DNIS) traffic in the Partner Portal and detect incoming call failures in real time?
Written by Sandra Ocaña
Updated at August 21st, 2026
Table of Contents
Symptom / Need
You are a business partner or supervisor and need to verify if a specific phone number (DID/DNIS) is receiving calls correctly, analyze the incoming traffic volume of the last few minutes, and proactively diagnose if there is a service outage or anomaly in your incoming trunks.
Context / Scenarios
This query is performed in the dedicated DNIS tab within the Partner Portal , which is designed exclusively to monitor inbound call traffic and ensure line availability.
Answer / Solution
Minimum information required
To perform effective monitoring or report an anomaly, you must identify:
- The name of the operation you wish to review.
- The specific telephone number (DID/DNIS ) that is suspected of failing.
How to verify the required information?
The DNIS tab allows you to perform proactive monitoring of incoming telephone traffic through the following key functions:
- Real-time traffic visualization: The system allows you to monitor the behavior of each phone number, showing in detail the flow of incoming calls over the last 20 minutes. This helps you immediately verify if the line is operational.
- Early incident detection: Facilitates the rapid identification of anomalies in telephone trunks. For example, if a business-critical line stops registering incoming calls within the specified time frame, the administrator can immediately identify the inactivity and take corrective action.
- Inbound Call Analysis: The portal generates a detailed report with the number of incoming calls received, which can be segmented and broken down both by operation and by specific telephone number.
Recommendations
- It is advisable to review this panel when receiving reports from end customers indicating "line busy" , "call not going through" or "line down" , so that it can be ruled out if it is a general behavior of the telephone trunk before escalating to technical support.
- Similarly, if it detects a total lack of traffic on a line that usually has high demand, it checks that the associated incoming trunk has not been modified.