Symptom / Need

You are a customer and you need to adjust the number of licenses allocated for the login of your agents (whether from Call Center or PBX) according to the needs and size of your operation.

Context / Scenarios

This procedure is managed directly from the Wolkvox Manager administrative console and applies to administrators who need to add licenses or decrease active licenses.

Answer / Solution

Minimum information required

To proceed with this process, it is essential to consider whether the operation is hosted on a shared or dedicated server, and to ensure that the user profile from which the required adjustment will be made has the appropriate permissions.

Requirements and prior validations

Before making any changes to the number of licenses, the following requirements must be met:

1. Access permissions: The user performing the management must access with the Super Admin account, which has the profile of total control within the platform.
2. Campaign load per license (Essential before reducing licenses) : If the goal is to reduce licenses, it is essential to verify beforehand that the number of records loaded per campaign does not exceed the permitted technical limits:

• Maximum 7,000 records per license on shared servers.
• Maximum 9,500 records per license on dedicated servers .

3. Minimum consumption on Dedicated Servers: If the operation is hosted on a dedicated server, it must be verified that the change does not reduce the total below the minimum consumption to be billed, which is 25 Call Center licenses.

License management

To modify the number of licenses in the operation, follow these steps:

1. Accessing Settings: Log in to wolkvox Manager and go to the Settings module.

2. Locate the corresponding tab: Scroll through the interface using the side guides until you reach the tab called Licenses, Firewall and Usage .

3. Adjusting the values: By default, the system will display the Licenses tab selected.

This section displays the fields to increase or decrease Call Center (Agents) and PBX licenses; enter the new required values.

4. Save changes: Once the new limits have been defined, click the Save button to apply and consolidate the changes in the system.

Considerations

• It is recommended to periodically review the databases of active campaigns and purge old records before requesting or applying a reduction in licenses, thus preventing blocks for exceeding the allowed limits of campaign records per license.
• Keep in mind the billing threshold of 25 licenses on dedicated servers when planning staff restructurings to avoid charges for inactive licenses.