Symptom / Need

I need to store call recordings and transaction data for longer than the default 6 months offered by wolkvox Manager. I need a solution to extend this storage period and understand the implications of this change.

Context / Scenarios

The default storage period for call data in wolkvox Manager is up to six months. However, there are operational, regulatory, or audit situations that require retaining this information for longer periods. The platform offers the option to extend this storage period, although it is important to note that this extension incurs an additional billing cost and is an irreversible configuration.

This feature applies exclusively to calls and their recordings, not to chats, which have a fixed storage period of six months. The configuration of this change will be recorded in the "Audit Log" for future follow-up.

Answer (Solution / Recommendation)

To extend the call storage time in wolkvox Manager, follow these steps:

1. Access the Settings menu.
2. Go to the “General” tab.
3. Set the storage time.
4. Save Changes.

Important Considerations

• Additional Cost: Increasing storage time will have an additional cost on your service bill.
• Irreversible Change: Once you increase the storage time, you cannot return to the previous setting (for example, from 12 months to 6 months).
• For Calls Only: This setting only applies to call recordings and data. Chat storage will remain at 6 months.
• Logging: Any changes you make will be recorded in the "Audit Log" for traceability.