Symptom / Need
When trying to enter Wolkvox Manager, the message "Internet Problem" appears at the bottom of the screen.

Context / Scenarios
This message can be generated for a variety of reasons, both on Wolkvox's side and on the client's side. It is important to review the possible causes in order to resolve it immediately.

Answer (Solution/Recommendation)
To resolve this issue, follow these steps:

1. Check for errors on the Wolkvox server
   • It may be a massive failure on the Wolkvox server. First, please check with Wolkvox to see if there is any technical update in progress.
2. Validate the client's public IP
   • The public IP you are connecting from may be blocked by Wolkvox.
   • Ask Wolkvox to check if your IP is registered with the corresponding server and operation.
3. Check client-side locks
   • Check if your network has any restrictions or blocks on Wolkvox's public IP, which would prevent the connection.
4. Change password
   • If the steps above do not resolve the issue, try changing your password.
   • Some passwords with special characters may not be recognized by the system.
5. Escalation to Wolkvox
   • If the issue persists after these validations, please contact Wolkvox for further analysis and resolution through internal escalation.