Symptom / Need

You need to analyze how many call attempts were made in a campaign and what the outcome of each was, to identify patterns in dialing effectiveness.

Context / Scenarios

This report is useful when you want to evaluate the efficiency of an outbound campaign, identifying how many attempts were answered, failed, busy, unanswered, among others. It helps detect if there are recurring problems in dialing or if strategies need to be adjusted to improve contactability.

Answer (Solution/Recommendation)

The report "4. Campaign by machine result attempt x attempt", available in the "Campaigns" tab of the "Reports" section of wolkvox Manager, shows a summary of the call attempts according to their result.

Columns in this report include:

• "RESULT": Machine code indicating the result of the call:
  • ANSWER-MACHINE: Answered by a machine.
  • NO-ANSWER: Not answered.
  • FAILED: Failed.
  • ANSWER: Answered.
  • CONGESTION: Congested line.
  • ABANDON: Abandoned.
  • BUSY: Busy line.
  • CHANUNAVAIL: Channel not available for outgoing call.
• "RECORDS": Number of call attempts that had that result.
• "PERCENT": Percentage of attempts that each result represents compared to the total number of attempts made.

To generate this report, select the specific campaign or use the “All” option to get a general analysis of all campaigns.