Symptom / Need

The user attempts to use an external token to access an API other than "View Case Note History," but either receives an unsuccessful response or receives an authorization error.

Context / Scenarios

This problem usually occurs when:

• An administrator or technical user attempts to reuse an external token to consume another CRM API.
• The specific limitation of external tokens is unknown.
• There is confusion about what functions are allowed depending on the token type.

Answer (Solution / Recommendation)

External tokens in Wolkvox CRM are specifically designed to be used only with the View Case Note History API, and do not work with other APIs due to security and scope restrictions.

Why does this happen?

• External tokens have a restricted scope of use.
• They are only enabled to interact with the mentioned API, regardless of whether other APIs are available on the platform.

What can I do?

• If you need to access other APIs: Use an internal token, as these do have general access to all available APIs.
• If you only need to view case note history for one company: The external token is the correct option.

Recommendations

• Give your tokens descriptive names to easily identify their purpose.
• Avoid sharing external tokens outside of the required environment, as although they are limited, they are still access credentials.