How can I filter by skill the chats and interactions that are displayed in the table of the “Chats” and “Interactions” subtabs within the “Chats & Interactions” tab of the Dashboard?
Written by Jhon Bairon Figueroa
Updated at February 25th, 2025
Table of Contents
Symptom / Need
I need to focus my analysis on a specific group of agents (skill) within the "Chats & Interactions" section.
Context / Scenarios
The "Chats & Interactions" section of the Wolkvox Manager Dashboard allows you to filter information by skill (group of agents).
Answer (Solution/Recommendation)
- Go to the "Chats & Interactions" tab of the Wolkvox Manager Dashboard.
- Click on the filter field at the top (funnel icon).
- Select the box corresponding to the skill(s) you wish to display.
- Click the "Save" button to apply the filter.
- You can now go to the “Chats” or “Interactions” sub-tab as appropriate.
Once the filter is applied, the "Chats" section and the "Interactions" section will only show information about agents belonging to the selected skill(s).
This process will allow you to focus your analysis on specific areas of your operation, facilitating decision-making and the implementation of targeted improvement actions.